Frequently Asked Question
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General
What products does XunLx offer?
XunLx specializes in providing rugged, intrinsically safe mobile devices, including smartphones, tablets, and related accessories. Our products are designed for hazardous environments such as oil rigs, mining sites, and chemical plants, and are certified for use in Zone 1/2 areas with ATEX and IECEx certifications.
Are XunLx products certified for use in hazardous environments?
Yes, XunLx products hold certifications such as ATEX and IECEx, ensuring they meet the necessary safety standards for use in hazardous environments. These certifications guarantee that our devices are explosion-proof and safe for Zone 1/2 areas.
What kind of warranty does XunLx offer on its products?
XunLx provides a standard one-year warranty for all products, covering manufacturing defects and technical failures. If you experience any issues (not caused by human damage) during the warranty period, please feel free to contact us.
Can XunLx devices be used in extreme weather conditions?
Yes, XunLx devices are built to endure extreme weather conditions, including high and low temperatures, humidity, rain, dust, and shock. With IP68/IP69K certification, our devices are fully waterproof and dustproof.
How can I contact XunLx for support?
You can reach our customer support through the “Contact Us” page on our website. We provide email support, phone assistance, and live chat for any inquiries or issues.
Can XunLx products be customized?
Yes, XunLx offers a range of customization options, including custom boot systems, additional features like Zebra scanning and night vision, enterprise configurations, as well as packaging and logo branding. Please contact our sales team for further details.
